5 Tips To Keep Your Cool When Dealing With Difficult Customers
JULY 20th, 2022 | BY SCOTT MOLCHAN
How do you feel when confronted by a combative customer expressing displeasure with your products and services? For most of us, it’s not a walk in the park.
We naturally feel tension and this makes it hard not to escalate the situation. But escalation will only make it worse. To handle difficult customers well, you need to be calm and steady, so you can employ the right skills and find the right solution. Here are some ways to stay calm when dealing with a difficult customer.